Privacy Policy

We value our clients and your privacy matters to us.  This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights.

1. What personal information we collect about you and where we get it from


We collect information directly from you on our website if you complete our ‘Contact Us’ form which sends an email to us through the website.

The messages will contain the user’s screen name and email address, as well as any additional information the user may wish to include in the message.

We ask that you do not provide special categories of personal data (such as race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and, criminal records) to us when using our website. 

We may request and collect other information for a number of reasons:

  1. To provide and improve our services to you and our clients.
  2. To fulfil our legal and regulatory obligations.
  3. To manage our relationship with you and our other clients.
  4. To market our services.
  5. For the purposes of recruitment
  6. Other legal purposes


2. What we do with your personal information


We need to collect and use lots of information about you so that you we can respond to your message submitted on our ‘Contact Us’ form and to provide you with information in relation to our services.

We need to collect and use information about you but we will only use your personal information when the law allows us to. This will always be for one of these reasons (our lawful basis):

  • Contract – This is where we need to use your personal information for a contract reason (to comply with a contract with you, or take steps you have requested to start a contract with you).
  • Legal obligation -This is where we must use your personal information to comply with the law, or a binding request like a court order.
  • Consent – This is where we use your personal information with your clear consent, you have a complete free choice to say yes or no, and you can change your mind at any time.
  • Public interest – This is where we need to use your personal information for an official purpose, or for a reason in the public interest for the greater public good, like cooperating voluntarily with an official police investigation.

3. Who we share your personal information with and why

We will not share the information you have provided with any third parties unless it is required to by law.  If we decide to reorganise or sell all or most of our business, your personal information may be transferred to the buyer of the business but we will never sell your personal information to third parties for them to market their products to you.


4. How do we keep your personal information secure

Our people understand how important it is to keep your personal information safe and secure. We take steps online and in our office  to keep systems and records secure. This is to protect it against theft or other loss, being corrupted so we cannot use it properly or at all and to stop people who should not be able to see or use it from doing so.

5. How long we keep your information and why

We will only keep your personal information for a limited period of time. This period will depend on a number of reasons, but it is primarily to get in touch with you following your direct contact with us or to complete a contract for services.

Sometimes we must also keep your information by law, to deal with a regulator or where required by our insurers. We delete your personal information at your request where possible and we won’t keep it for longer than we should or need to for the provision of a service and for communicating with you. We will keep your personal information during the period that you are a client with us and then for as long as is necessary in connection with both our and your legal rights and obligations. This may mean that we keep some types of personal information for longer than others. Generally, if you are an inactive customer we will remove your account after 18 months.

6. Your rights and how to use them

You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details, in some cases to ask us to limit or stop our use of them and even to delete them.  Where we use your personal information based on your consent, you have the right to change your mind.

  • Right of access – You are entitled to have access to your personal information and specific information about its use by us (this is more commonly known as submitting a “data subject access request”). You should specify the type of information you would like to see to ensure that our disclosure is meeting your expectations.
  • Rights in relation to inaccurate personal or incomplete data – You may challenge the accuracy or completeness of your personal information and have it corrected or add details to make it complete. You must inform us of changes to your personal information. Please notify us of any changes as soon as they occur, including changes to your contact details. Where available, please use any self-help tools to correct the personal information we use about you. When exercising this right, please be as specific as possible.
  • Right to object to our use of your personal information – You have the right to object to our use of your personal information. This general right applies where our use of your personal information is needed based on legitimate interests and there is something about your particular situation which makes you want to object to processing on this ground. We will then consider your request.
  • Right to object to direct marketing – You can change your mind about direct marketing at any time. This may mean changing your mind about our app, or receiving our emails, or all direct marketing. Click unsubscribe at the bottom of any email.
  • Right to restrict our use of your personal information – You are entitled to limit our use of your personal information for so long as we are considering any request you have made for us to  correct or complete your personal information, or to consider an objection you have made to our use of it based on legitimate interests. You can also request us to limit our use permanently in some cases. The temporary restriction on our use will end when we have dealt with your request for correction or completion of your personal information or we have made a decision on further use following your objection. If we agree that we should stop that use of your personal information, or in limited other cases, the limitation will become permanent. The impact of the restriction is limited to personal information affected by the request/use.
  • Right to erasure – You are entitled to have your personal information deleted or destroyed, such as where your personal information is no longer needed for its intended use. We may not always be able to erase your personal information completely, such as were we still need it to comply with a legal obligation, or to deal with legal claims.
  • Right to withdrawal of consent – Where our processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. If you withdraw your consent, this will only affect future use of that personal information.
  • Right to data portability – You are entitled to receive the personal information which you have provided to us and which is used by us in a commonly used format to help make it readily re-usable. This right only applies where we are using the personal information you have provided based on your consent or on our contract with you.


You can get in touch about your rights in relation to the data we hold by emailing:

You also have a right to complain to the UK’s privacy regulator should you feel your rights or the law has been compromised.